Terms and Conditions

Service Overview

By engaging with MEDIAID, you agree to abide by the terms and conditions outlined herein. We provide specialized solutions in biomedical waste management, commercial and medical laundries and waste water treatment.

Customer Responsibilities

Customers are responsible for providing accurate information relating to their requirements. Any changes or additional services requested may be subject to adjustments in terms and costs.

Payment terms

Payment terms are set forth in the agreement between MEDIAID and the Customer. Timely payment is important to ensure uninterrupted services. Fees may apply for late payment.

Service Delivery

MEDIAID is committed to providing services with the utmost professionalism and efficiency. However, unexpected circumstances may impact the timeline. We will communicate immediately in such cases.


Both parties agree to maintain the confidentiality of any proprietary information shared during our interaction. This includes, but is not limited to, business strategies, technologies, and customer data.

Compliance with Regulations

Customers are responsible for ensuring that their operations comply with relevant local, regional and international regulations relating to biomedical waste management, laundry and waste water treatment.

Intellectual property

Any intellectual property developed during the course of our services will remain the property of MEDIAID unless otherwise agreed in writing.

Termination of Services

Either party has the right to terminate the services with written notice. Termination may be subject to specific conditions mentioned in the contract.


Although every effort is made to provide reliable and effective services, MEDIAID is not liable for any indirect, consequential or incidental damages arising from the use of our services.

Dispute resolution

In case of disputes, both parties agree to negotiate in good faith to resolve the issue. If a solution cannot be reached, the matter may be escalated to mediation or arbitration.

Amendment of Terms

MEDIAID reserves the right to modify these terms and conditions. Customers will be notified of any changes, and continued engagement constitutes acceptance of the revised terms.

By availing our Services, you acknowledge that you have read, understand and agree to these Terms and Conditions. If you have any questions, please contact our customer service for clarification before proceeding.